The Help Desk is an advanced client service system, using highly qualified personnel and specialised computer support. The service is organised on two operative levels: providing information to clients, and handling intervention requests. Information The staff at Ceresa Facility is always available to answer clients' queries; for example, types of contract, nature of services, output and consumption figures, intervention procedures, progress of works, accounting and administrative situation, etc. Intervention requests When the Help Desk receives a request, the staff plans the operations necessary (on-site inspections, tests, materials purchase, etc.); in the case of breakdown a technical team is sent immediately to the site, 24 hours a day year-round. Requests may be sent by telephone, fax, e-mail, or directly through a remote operation system. The Help Desk uses a computerised system to codify and handle requests, ensuring that all calls are logged and traceable, and that interventions are planned and reported. On-site control centres In the case of buildings with particular uses or very large complexes, Ceresa Facility may install permanent on-site control centres. Every control centre is managed by one or more specialised technicians, and is provided with a storage facility containing equipment and parts needed for maintenance. For further information: info@ceresa.it