• What exactly is Ceresa Facility? • What is Ceresa Facility's “Centro di Governo”? • What are its advantages? • What are its objectives? • How many and what services are offered? • How are they managed? • What types of controls do they undergo? • How are assistance procedures organised? • What are “on-site control centres”? What exactly is Ceresa Facility? Ceresa Facility was created to manage all those activities linked to building use which are not part of the occupants’ core business: an innovative approach aimed at optimizing a building’s facilities by integrating all operative phases. Ceresa is a reliable partner who can identify the optimal technical and operational solutions to achieve three main objectives: high standards of livability in residential and work spaces, low running expenses, and minimal environmental impact. With over eighty years of experience in providing services to buildings, Ceresa today is a point of reference for anyone needing to engineer, install and manage systems and services for buildings. Top of the page What is Ceresa Facility's “Centro di Governo”? The Centro di Governo is an innovative form of building management, conceived as a way to follow up all the services related to buildings, spaces and people. Administration activities are concentrated in a single operator, so that the relationship with the client becomes a true partnership aimed at result sharing. Top of the page What are its advantages? The advantages of Ceresa Facility’s Centro di Governo: · centralized coordination of building management services; · partnership rapport and result sharing with client; · development of long-term strategic plan for scheduled technological upgrading; · high service standards; · improved standards of spatial comfort and livability; · pursuit of operational savings through economies of scale; · constant monitoring of services provided; · constant reporting and regular account statements to client; · annual monitoring of results; · transparency in financial administration. Top of the page What are its objectives? The objective of the Centro di Governo is to relieve the client of a multitude of non-core activities linked to building use, delegating these to a trusted outside partner who can guarantee high service and comfort standards based on a long-term plan previously drawn up with the client. By establishing a steady collaboration with various services, with the consequent economies of scale, the Centro di Governo permits substantial savings when compared with a service using a sequential system based on allocating jobs to a number of individual companies operating in different sectors. Top of the page How many and what services are offered? The Centro di Governo provides a general plan for management, operation, inspection and maintenance of the building as a whole or in part – as a function of structures, spaces and people – and offers the following strategic services: • Maintenance: operation and maintenance of building and plant structures. • Help desk: client assistance and management of service requests. • Information system : centralised information management and control of services supplied. • Energy: operation of plants and energy services. • Multiservice: management of suppliers and external services. • Space management: planning and management of spaces and equipment. • Property: financial and administrative operation of buildings. • Financing: financing for purchase and installation of plants and systems. Top of the page How are they managed? The information system operates through a central server located in the administrative offices of Ceresa Facility, and is the main instrument by which the Centro di Governo plans and checks ongoing work and communicates to the client when agreed qualitative standards have been reached. The system is structured on different operative levels to manage data and information of the three functional macro-areas: monitoring and control, reporting, and client database. See also: information_system.html What types of controls do they undergo? All operations are performed by specialised technicians, ensuring constant peak performance of plant and building structures through periodic inspections of operative parameters. On-site control panels are also installed for remote monitoring of plants and preparation of consumption reports – a guarantee of constant operating standards and rapid intervention in case of malfunction. Top of the page How are assistance procedures organised? The assistance procedures operate through a central Help Desk. The Help Desk is an advanced client service system, using highly qualified personnel and specialised computer support. The service is organised on two operative levels: providing information to clients, and handling intervention requests. See also: help_desk.html What are “on-site control centres”? In the case of buildings with particular uses or very large complexes, Ceresa Facility may install permanent on-site control centres. Every control centre is managed by one or more specialised technicians and is provided with a storage facility containing equipment and parts needed for maintenance. Top of the page For further information: info@ceresa.it